Open Box Delivery: Flipkart is in the news for its festive season sale. The company was taunted due to the cancellation of the first iPhone 13 order. The same, now Yashasvi Sharma, a student of IIM-Ahmedabad, had ordered a laptop for his father, but when Flipkart gave the delivery, there were packs of detergents in it. The order was placed in the Big Billion Days sale. Yashasvi took to Twitter and said that the e-commerce giant has categorically refused to correct its mistake.
Yashasvi Sharma said that Flipkart’s customer support is blaming him on the contrary. He told the customer care that he also has CCTV evidence to prove this, but still he did not get any help. Sharma further added that his father had assumed that the OTP would be given on receipt of the package, which mostly happens at the time of prepaid delivery. He did the same, told the OTP and did not open the package and see it. All this happened because Yashasvi and his father did not know about Open Box Delivery. There are many people who do not know about this feature. Today we are going to tell you about this.
Years ago I used to hear of snapdeal delivering stones in place of iPhone. Today @flipkart delivered laundry soap in place of a laptop.
Flipkart assured order. From one of their biggest sellers, RetailNet.
Can never trust this website again. @flipkartsupport pic.twitter.com/VmVXG1tU3S
— Yashaswi Sharma (@yshswi) September 22, 2022
What is Open Box Delivery?
According to the data available on Flipkart’s website, if a customer uses the open box delivery service, the delivery boy will open the package to the customer in front of him. With this, customers can be sure whether the right product has been delivered or not. It should also be clarified here that this service is not available for all pincodes. This facility is available on some selected pincodes only.
Select at the time of order
If open box delivery service is available on your pincode, then you will get the option shown at the time of order. You can choose this option from here. Let us tell you, the service of open box delivery is completely free. There is no separate charge to be paid for this.
Cash on Delivery in Open Box Delivery
If you choose the option of Cash on Delivery, then you will have to make the payment first. After payment, the delivery boy will open the box and show the package. If your order is found to be damaged or if the wrong product is delivered, then at the same time the facility of return and refund is provided by Flipkart. At the same time, if your first payment has been made, then refund will be given based on the return policy of the seller.
Note: You can read more information related to open box delivery on Flipkart’s official website or app.
Flipkart said, “Flipkart follows a zero-tolerance policy on all incidents that affect customer confidence. We are doing a lot of things to improve the online shopping experience for our customers. In this case open box delivery as well. There is an option. The customer shared the OTP with the delivery executive without opening the package. As soon as we came to know about this, we have initiated the refund. Money will be transferred in 3 to 4 working days.”
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